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NLP PRACITIONER (2) COURSE, COMMUNICATION MASTERY SAMPLE NOTES

Rapport

Matching and mirroring are things you do behaviourally to be like the other person. That is, you alter your behaviour to be like theirs.

When you continue matching and mirroring you may enter a state that is called rapport.

Now rapport is slightly more difficult to describe. It originally comes from the French word to "carry back" but in NLP, it is not just that you are feeding back to others how they are. It means two other things as well.

Firstly, it means not only that the other has a sense of ease and comfort and familiarity when communicating with you (Hey, this is somebody just like me!), but also that the other is being responsive and is receptive to your ideas. (In fact, the key test IS responsiveness).

"What rapport behaviours do is offer undeniable and convincing evidence to the other person in the way that you speak that someone cares enough about them to join in with them in their dance, their model of the world." Innovative Therapies in Britain 1998.

Secondly, rapport in turn is part of a larger level concept (a bigger chunk) called pacing which is normally taken to mean a whole range of things that are communicated to others, eg. "Let us go at your pace, at least for a little while. Let me walk your walk, talk your talk, accept - no matter how strange - your ideas, even if they would normally be different from mine".

So pacing can include:
• Mirroring
• Matching
• Getting into rapport
• Matching representational systems
• Matching representational system sequences (or strategies)
• Matching meta programs
• Going along with the content of other's beliefs.
• Matching the structure of other beliefs can mean any combination and/or mixture of the above.

All training is held in Sydney, unless otherwise specified.

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